Michael E. Hansen
IT Professional
Dynamics CRM Certified
Microsoft Certified Systems Engineer
Microsoft Certified Systems Administrator
Certified Novell Administrator (Yep, its a throw back!)
About Me
Professional, Curious, Thinker, Creative Doer
I am an IT Professional
Although Network Management was my first passion, my discovery of Microsoft CRM was love at first sight.
My experience goes back to Microsoft CRM 3.0. Not as far back as the very beginning but far enough to see the evolution of the platform.
In the beginning they created the sales tool... Dynamics 365 is no longer just a sales tool. Having said that, I love digging into a business process and finding ways to help my users become champions of their world. Dynamics 365 is a great tool to do just that.
Two of my favorite questions are "Wow, You can do that?" & "Ok, if you can do that, can you do this?" The first one puts a smile on my face and the other lets me know I am dong my job because they are engaging.
As far as Network Management is concerned, I remember collapsing an employers data center down to one physical Server using VMWare. I remember my boss asking where all the servers were and then asking if he still needed to pay me as much because I only had one server to maintain.
My job is not to create smiles but it is a by-product of many of the things I do...
- Location Royal Oak, MI
- e-mail mike@dynamicscertified.com
- Phone 248.635.2746
- Full Time Job Available
- Freelance Available
Professional Passions
Office 365
Dynamics 365
SharePoint
Network Management
Fun Facts
Avid Reader - Kindle Fan!
600 Books and counting
Star Trek - Not Star Wars..
Live Long and Prosper! (The truth is out there)
Metal Detecting
Yes, I am that guy..
Generator back up!
Always on, even when the power isn't!Resume
20 Years of Experience
Education
2015
Microsoft Dynamics CRM Customization and Configuration
New Horizons2003
Microsoft Certified System Engineer
New Horizons2002
Microsoft Certified System Administrator
New Horizons1998
Certified Novell Administrator
New Horizons1997
CLC Network Engineering & Management
Computer Learning CentersExperience
March 2020 - Present
Dynamics 365 Administrator
Covesic - Comagine - United Way (Various Contract Work)- Dynamics 365 Customization with Power Apps
Custom entities - Power Automate configuration
- Data migration using SSIS & KingswaySoft
- Form creation, upgrades / customization's
- Custom Workflows
- End User Training
- Business Unit Migration
- Dynamics CRM/SharePoint Custom Document Library integration
January 2020 - March 2020 - Covid 19 Layoff
Dynamics 365 Administrator
Friedman Real Estate- Dynamics 365 Customization with Power Apps
- Custom entities
- Office 365 / SharePoint / MS Flow
- Data migration using SSIS & KingswaySoft
- Form creation, upgrades / customization
- Custom Workflows
- End User Training
April 2017 - January 2020
Business Systems Analyst - Dynamics 365 Administrator
United way of Southeast MichiganDynamics 365 Planning and Configuration including workflows, views, dashboards, business process flows and data integration and management. This included end user interviews, development and end user acceptance testing and rollout.
- Dynamics CRM 2011 On Premise to Partner Hosted Dynamics 365 Migration
- Business Process Flows
- Integrate WordPress website with Dynamics CRM
- 3rd Party data migration/Integration using SSIS & KingswaySoft
- Form creation, upgrades / customizations
- Custom Entities
- Custom calculated forms to remove depreciated JavaScript
- Workflow / Business Processes / Business Rules
- Realign record ownership with best practices
- Align core business units with Dynamics CRM best practices
- Click Dimensions implementation
- Implement Activity usage / Automation & Reporting
- Activity Rollups to Account (Custom Regarding Parented Workflow)
- Office 365 / SharePoint / Skype / Teams
September 2015 - April 2017
IT Manager for Corporate WAN
EPIC Primary CareNew Dynamics CRM 2015 Deployment to integrate Electronic Medical Records. (EMR) Call Center integration with Fonality Phone System. (Call Pops with Phone Activity Record)
- Dynamics s CRM 2015/2016
- CRM 2015 Deployment with CRM 2016 upgrade
- Peak Engagement Deployment with Dynamics CRM integration for Patient Kiosk
- CRM Data Migration (SSIS) from large Medical EMR
- Requirements gathering / End User interviews
- User Interface Design
- Call Center configuration utilizing Dynamics CRM
- Sales Force Automation Design – Leads, Opportunities
- Custom entities created to solve complex business needs
- Advance Find / Views / Dashboards
- Custom Workflows
- North52 – Scheduler for creating and or updating of existing records
- Email Campaign setup
- SharePoint 2013 Installation and setup
October 2017 - February 2015
IT Manager for Corporate WAN
Productions Plus - The Talent ShopWAN Redesign - New Dynamics CRM 4.0 Deployment for Talent Management with progressive in place migrations to Dynamics CRM 2013.
- Dynamics CRM
- CRM 4 to CRM 2011 to CRM 2013 upgrade
- Dynamics CRM / SharePoint ADFS, IFD deployment
- CRM Custom Entities
- Custom Workflow
- Forms and Views Customizations
- CRM Charts, Dashboards and Custom SSRS reports
- Office 365 DirSync with ADFS (Active Directory Integrated)
- Exchange Migration to Office 365
- PowerShell for Office 365
- End User Training
- Vendor Management
- VOIP Phone System management
- Network
- Physical Server to VMware conversion - VMware 2 Host deployment – Production / Failover
- SQL 2008 to 2012 upgrade
- Server 2008 to 2012 Migration or replacement
- Cisco Router & Switch Management
- Firewall Management
April 2001 - September 2007
Network Administrator
Northup Grumman CIS- On a Team to migrate CBP network
- Install / Manage Dell Edge Servers
- Install / Manage Cisco Firewalls
- Novell 4.1 to Windows AD 2003
- CC-Mail to Exchange 2003 Migration
- End user Training
- Custom MS Access DB Builds
- Extensive Travel – Multiple location throughout country
Software Skills
Dynamics 365
Customer Portals (Peak Engagement)
Kings Way Soft (Integration)
ADFS/IFD
SSIS
XML/Fetch
API
Power Apps
Power Automate
SharePoint
VMWare
Hyper-V
Exchange / Office 365 / Hybred
Windows Server
SSRS
Azure/ADF
Coding Skills
SQL
Wordpress
JavaScript
HML5
CSS3
jQuery
Networking Skills
ADFS/IFD
Switching
Routing
DNS-DHCP
Active Directory
Novell Netware
Firewalls
Network Cabling
Windows Server
Linux
Contact
Get in Touch
Get in Touch
I would love to hear about any projects or opportunities you have available. Or if you just have a question, don't hesitate to reach out!