Mike

2015

Microsoft Dynamics CRM Customization and Configuration

2003

Microsoft Certified System Engineer

2002

Microsoft Certified System Administrator

1998

Certified Novell Administrator

1997

CLC Network Engineering & Management

March 2020 - Present

Dynamics 365 Administrator

• Dynamics 365 Customization with Power Apps
  Custom entities
• Power Automate configuration
• Data migration using SSIS & KingswaySoft
• Form creation, upgrades / customization's
• Custom Workflows
• End User Training
• Business Unit Migration
• Dynamics CRM/SharePoint Custom Document Library integration

January 2020 - March 2020 - Covid 19 Layoff

Dynamics 365 Administrator

• Dynamics 365 Customization with Power Apps
• Custom entities
• Office 365 / SharePoint / MS Flow
• Data migration using SSIS & KingswaySoft
• Form creation, upgrades / customization
• Custom Workflows
• End User Training

April 2017 - January 2020

Business Systems Analyst - Dynamics 365 Administrator

Dynamics 365 Planning and Configuration including workflows, views, dashboards, business process flows and data integration and management. This included end user interviews, development and end user acceptance testing and rollout.

• Dynamics CRM 2011 On Premise to Partner Hosted Dynamics 365 Migration
  • Business Process Flows
  • Integrate WordPress website with Dynamics CRM
  • 3^rd Party data migration/Integration using SSIS & KingswaySoft
  • Form creation, upgrades / customizations
  • Custom Entities
  • Custom calculated forms to remove depreciated JavaScript
  • Workflow / Business Processes / Business Rules
  • Realign record ownership with best practices
  • Align core business units with Dynamics CRM best practices
  • Click Dimensions implementation
  • Implement Activity usage / Automation & Reporting
  • Activity Rollups to Account (Custom Regarding Parented Workflow)
  • Office 365 / SharePoint / Skype / Teams

September 2015 - April 2017

IT Manager for Corporate WAN

New Dynamics CRM 2015 Deployment to integrate Electronic Medical Records. (EMR) Call Center integration with Fonality Phone System. (Call Pops with Phone Activity Record)

• Dynamics s CRM 2015/2016
  • CRM 2015 Deployment with CRM 2016 upgrade
  • Peak Engagement Deployment with Dynamics CRM integration for Patient Kiosk
  • CRM Data Migration (SSIS) from large Medical EMR
  • Requirements gathering / End User interviews
  • User Interface Design
  • Call Center configuration utilizing Dynamics CRM
  • Sales Force Automation Design – Leads, Opportunities
  • Custom entities created to solve complex business needs
  • Advance Find / Views / Dashboards
  • Custom Workflows
  • North52 – Scheduler for creating and or updating of existing records
  • Email Campaign setup
  • SharePoint 2013 Installation and setup

October 2017 - February 2015

IT Manager for Corporate WAN

WAN Redesign - New Dynamics CRM 4.0 Deployment for Talent Management with progressive in place migrations to Dynamics CRM 2013.

• Dynamics CRM
  • CRM 4 to CRM 2011 to CRM 2013 upgrade
  • Dynamics CRM / SharePoint ADFS, IFD deployment
  • CRM Custom Entities
  • Custom Workflow
  • Forms and Views Customizations
  • CRM Charts, Dashboards and Custom SSRS reports
  • Office 365 DirSync with ADFS (Active Directory Integrated)
  • Exchange Migration to Office 365
  • PowerShell for Office 365
  • End User Training
  • Vendor Management
  • VOIP Phone System management
• Network
  • Physical Server to VMware conversion - VMware 2 Host deployment – Production / Failover
  • SQL 2008 to 2012 upgrade
  • Server 2008 to 2012 Migration or replacement
  • Cisco Router & Switch Management
  • Firewall Management

April 2001 - September 2007

Network Administrator

• On a Team to migrate CBP network
• Install / Manage Dell Edge Servers
• Install / Manage Cisco Firewalls
• Novell 4.1 to Windows AD 2003
• CC-Mail to Exchange 2003 Migration
• End user Training
• Custom MS Access DB Builds
• Extensive Travel – Multiple location throughout country