Michael E. Hansen

About Me

Professional, Curious, Thinker, Creative Doer

I am an IT Professional

Although Network Management was my first passion, my discovery of Microsoft CRM was love at first sight. 

My experience goes back to Microsoft CRM 3.0. Not as far back as the very beginning but far enough to see the evolution of the platform. 

In the beginning they created the sales tool... Dynamics 365 is no longer just a sales tool. Having said that, I love digging into a business process and finding ways to help my users become champions of their world. Dynamics 365 is a great tool to do just that.

Two of my favorite questions are "Wow, You can do that?" & "Ok, if you can do that, can you do this?" The first one puts a smile on my face and the other lets me know I am dong my job because they are engaging. 

As far as Network Management is concerned, I remember collapsing an employers data center down to one physical Server using VMWare. I remember my boss asking where all the servers were and then asking if he still needed to pay me as much because I only had one server to maintain. 

My job is not to create smiles but it is a by-product of many of the things I do... 

Professional Passions

Office 365

Office 365

Dynamics 365

Dynamics 365



Network Management

Network Management

Fun Facts

Avid Reader - Kindle Fan!

Avid Reader - Kindle Fan!

600 Books and counting
Star Trek - Not Star Wars..

Star Trek - Not Star Wars..

Live Long and Prosper! (The truth is out there)
Metal Detecting

Metal Detecting

Yes, I am that guy..
Generator back up!

Generator back up!

Always on, even when the power isn't!


20 Years of Experience



Microsoft Dynamics CRM Customization and Configuration

New Horizons


Microsoft Certified System Engineer

New Horizons


Microsoft Certified System Administrator

New Horizons


Certified Novell Administrator

New Horizons


CLC Network Engineering & Management

Computer Learning Centers


March 2020 - Present

Dynamics 365 Administrator

Covesic - Comagine - United Way (Various Contract Work)

  • Dynamics 365 Customization with Power Apps
    Custom entities
  • Power Automate configuration
  • Data migration using SSIS & KingswaySoft
  • Form creation, upgrades / customization's
  • Custom Workflows
  • End User Training
  • Business Unit Migration
  • Dynamics CRM/SharePoint Custom Document Library integration

January 2020 - March 2020 - Covid 19 Layoff

Dynamics 365 Administrator

Friedman Real Estate

  • Dynamics 365 Customization with Power Apps
  • Custom entities
  • Office 365 / SharePoint / MS Flow
  • Data migration using SSIS & KingswaySoft
  • Form creation, upgrades / customization
  • Custom Workflows
  • End User Training

April 2017 - January 2020

Business Systems Analyst - Dynamics 365 Administrator

United way of Southeast Michigan

Dynamics 365 Planning and Configuration including workflows, views, dashboards, business process flows and data integration and management. This included end user interviews, development and end user acceptance testing and rollout.

  • Dynamics CRM 2011 On Premise to Partner Hosted Dynamics 365 Migration
    • Business Process Flows
    • Integrate WordPress website with Dynamics CRM
    • 3rd Party data migration/Integration using SSIS & KingswaySoft
    • Form creation, upgrades / customizations
    • Custom Entities
    • Custom calculated forms to remove depreciated JavaScript
    • Workflow / Business Processes / Business Rules
    • Realign record ownership with best practices
    • Align core business units with Dynamics CRM best practices
    • Click Dimensions implementation
    • Implement Activity usage / Automation & Reporting
    • Activity Rollups to Account (Custom Regarding Parented Workflow)
    • Office 365 / SharePoint / Skype / Teams

September 2015 - April 2017

IT Manager for Corporate WAN

EPIC Primary Care

New Dynamics CRM 2015 Deployment to integrate Electronic Medical Records. (EMR) Call Center integration with Fonality Phone System. (Call Pops with Phone Activity Record)

  • Dynamics s CRM 2015/2016
    • CRM 2015 Deployment with CRM 2016 upgrade
    • Peak Engagement Deployment with Dynamics CRM integration for Patient Kiosk
    • CRM Data Migration (SSIS) from large Medical EMR
    • Requirements gathering / End User interviews
    • User Interface Design
    • Call Center configuration utilizing Dynamics CRM
    • Sales Force Automation Design – Leads, Opportunities
    • Custom entities created to solve complex business needs
    • Advance Find / Views / Dashboards
    • Custom Workflows
    • North52 – Scheduler for creating and or updating of existing records
    • Email Campaign setup
    • SharePoint 2013 Installation and setup

October 2017 - February 2015

IT Manager for Corporate WAN

Productions Plus - The Talent Shop

WAN Redesign - New Dynamics CRM 4.0 Deployment for Talent Management with progressive in place migrations to Dynamics CRM 2013.

  • Dynamics CRM
    • CRM 4 to CRM 2011 to CRM 2013 upgrade
    • Dynamics CRM / SharePoint ADFS, IFD deployment
    • CRM Custom Entities
    • Custom Workflow
    • Forms and Views Customizations
    • CRM Charts, Dashboards and Custom SSRS reports
    • Office 365 DirSync with ADFS (Active Directory Integrated)
    • Exchange Migration to Office 365
    • PowerShell for Office 365
    • End User Training
    • Vendor Management
    • VOIP Phone System management
  • Network
    • Physical Server to VMware conversion - VMware 2 Host deployment – Production / Failover
    • SQL 2008 to 2012 upgrade
    • Server 2008 to 2012 Migration or replacement
    • Cisco Router & Switch Management
    • Firewall Management

April 2001 - September 2007

Network Administrator

Northup Grumman CIS

  • On a Team to migrate CBP network
  • Install / Manage Dell Edge Servers
  • Install / Manage Cisco Firewalls
  • Novell 4.1 to Windows AD 2003
  • CC-Mail to Exchange 2003 Migration
  • End user Training
  • Custom MS Access DB Builds
  • Extensive Travel – Multiple location throughout country

Software Skills

Dynamics 365

Customer Portals (Peak Engagement)

Kings Way Soft (Integration)





Power Apps

Power Automate




Exchange / Office 365 / Hybred

Windows Server



Coding Skills







Networking Skills





Active Directory

Novell Netware


Network Cabling

Windows Server



Get in Touch

Get in Touch

If you have a question, don't hesitate to reach out!